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Terms & Conditions of Sale
OUTSIDE IN, ITEN & CO.
General Conditions of Sale (GCS) 01.09.2024
1. Scope
These general conditions of sale (“GCS”) apply to all contracts of sale, services, and other services of the company OUTSIDE IN, ITEN & CO. (hereinafter referred to as “OUTSIDE IN”) for goods purchased which are branded ROLAND ITEN.
These general conditions replace and cancel all previous versions. We reserve the right to modify these GCS at any time, without notice. The most recent version currently in force is the version which appears on the ROLANDITEN.COM website.
2. Parties
Outside In, Iten & Co. is a partnership owned by Roland Iten and Carol Galiano-Iten and is active in the creation, design, and development of consumer products in the luxury, consumer, and industrial sectors.
The trademark ROLAND ITEN is owned by Roland Iten, who creates mechanical men’s accessories which bear the trademark, and are exclusively developed, manufactured, and assembled under contract with Outside In, Iten & Co.
OUTSIDE IN handles all liaison with the client, including invoicing, payment for goods sold, and transport of the goods sold.
3. Offers
Unless otherwise agreed, offers are non-binding until the written order confirmation by OUTSIDE IN. In the event of a discrepancy between the order confirmation, the offer, and these general conditions, the hierarchical order between said texts is as follows:
- Order confirmation;
- The offer;
- The general conditions.
4. Price
Unless otherwise specified, prices are net excluding VAT and other incidental costs.
OUTSIDE IN reserves the right to adapt its prices in the event of fluctuation in the price of raw materials, additional items, or variations in the exchange rate.
5. Conditions of Payment for Sales of Bespoke – Made Finished Goods
- 70% of the agreed price is required to commence the manufacture of the goods invoiced.
- The remaining 30% is due within 10 days of notice that the goods are ready to be transported. Goods will be transported within 5 days of receipt of the final payment.
- All goods remain the property of OUTSIDE IN until the full value stated on the invoice is paid.
- If the Retailer / Buyer does not meet the 2nd payment deadline within 2 weeks of the notification that the goods are ready for transport, he is required, without formal notice, to pay an interest of 5% per annum on the remainder due.
6. Modification and/or Cancellation of Bespoke – Made Orders
- In the event that the Retailer / Buyer wishes to increase the order quantities for a bespoke order, 70% of the agreed price for the additional pieces will be invoiced at the time of the request.
- If the Retailer / Buyer wishes to modify the order (such as adding a special engraving, custom color, etc.), the additional cost for these modifications will be invoiced at the time the request is made.
- Advance payments for additional pieces and/or modifications are due within 10 days of invoicing.
- Once a bespoke order is placed and the 70% pre-payment is received to commence the manufacture, the order cannot be decreased or canceled.
7. Conditions of Payment for Sales of Standard Finished Goods
- 100% of the agreed price is required in advance to confirm the order.
- Products will be transported within the timeframe indicated at the time of order.
- All goods remain the property of OUTSIDE IN until the full value stated on the invoice is paid.
8. Delivery times and quantities delivered
The quantities and the delivery deadlines are quoted for each order individually.
Our delivery commitment is binding, however, it may be extended for an appropriate period in particular, but not exclusively in the following cases:
- when the circumstances of Clause 5 and 6 modifies and/or extends the time for the manufacture of the goods and subsequently causes a delay in the execution of deliveries or services; under such circumstances a new delivery time will be communicated to the Retailer / Buyer at the time of the additional payment.
- when restrictive circumstances affecting the manufacture of the goods are inflicted by a third party without OUTSIDE IN being able to rule them out despite the attention required by the circumstances, such as a delay from a supplier in delivering a certain component needed in the manufacture of the goods.
- when the Retailer / Buyer is late in carrying out the work incumbent on him, or in fulfilling his contractual obligations, in particular if the buyer does not comply with the payment terms.
9. Terms of delivery
All costs of transport, delivery and insurance as well as customs fees and taxes are the responsibility of the Retailer / Buyer. This rule also applies in the event of return of the object of the sale, unless otherwise agreed in writing between OUTSIDE IN and the Retailer / Buyer.
OUTSIDE IN must be informed in good time of any special requirements relating to transport and insurance. The customer assumes the risks of transport.
The profits and risks pass to the Retailer / Buyer at the latest when the transport leaves the OUTSIDE IN facility.
When the order confirmation relates to several items, OUTSIDE IN is authorized to invoice separately and deliver separately the different items of the sale.
10. Warranty due to manufacturing defects
The warranty for defects is limited to the repair or replacement of parts showing a proven manufacturing or material defect.
11. Exclusion of guarantees for defects
The right to the guarantee and the responsibility of OUTSIDE IN is excluded if the defect is not attributable to OUTSIDE IN, in particular, if the part has been used by the Retailer / Buyer and / or by his auxiliaries in an inappropriate manner, in the event of inappropriate storage conditions, natural wear and tear, as well as any other cause not attributable to OUTSIDE IN. Likewise, the right to the guarantee expires if the Retailer / Buyer, in the event of a defect, does not take all appropriate measures to reduce the damage and / or does not give OUTSIDE IN the possibility of remedying the defect. For full warranty terms and conditions please visit the Service section of our website at: https://rolanditen.com/manufacture/
12. Complaints for defects and notice period
The goods must be inspected immediately after purchase. Any found defects must be the subject of a written complaint and the product for repair or replacement of parts suspecting a manufacturing or material defect must be returned within 3 months from the date of receipt of goods. If the Buyer fails to give the aforementioned notices of defects and/or return for repair within this 3 month time period, the delivery and service are deemed to have been accepted.
13. Liability for ancillary obligations
OUTSIDE IN can only be held liable in the event of fraud or serious misconduct. This provision applies in particular to damages in connection with the provision of services, advice or a breach of ancillary obligations.
14. Exclusion of all other responsibilities of OUTSIDE IN
All cases of breach of contract and their legal consequences as well as all claims of the buyer, regardless of the legal basis, are fully regulated in these general conditions. In particular, all claims for compensation, reduction in price, cancellation or termination of the contract which are not expressly reserved by it are excluded.
15. Applicable law / Place of jurisdiction
Swiss substantive law applies to all disputes between OUTSIDE IN and its contractual partners. The place of jurisdiction is the seat of OUTSIDE IN, ITEN & CO.
